Job Opportunities

Workforce Group is recruiting Mobile App Support Officer, Transfers

Full-time job offer: Workforce Group is recruiting Mobile App Support Officer, Transfers in Lagos, Nigeria.

Job Purpose

  • The purpose of this role is to support the Mobile App Channel Manager in driving sales, product uptake and channel utilisation as it relates to Interbank Transfers & Other transfer services available on the Mobile App.

Job Context

  • The Mobile App Support Officer, Transfers is responsible for the growth of Mobile App Interbank transaction volume & value, service offerings and revenue for all customers.
  • This role also deals with pushing sustainable capabilities to create stickiness in the customer lifecycle.
  • The Mobile App Support Officer, Transfers are expected to play a critical role in:
  • Regularly analyzing the customer portfolio across Consumer Banking with a view to determining Mobile App Interbank Transfers customers (90-days Active & Transacting)
  • Engage customers weekly via SMS, in-App Notifications, WhatsApp messages & other available means to drive Mobile App Interbank Transfers uptake & growth in transaction volume & value and revenue
  • Regularly review revenue generated from Mobile App Interbank Transfers and ensure that there are no revenue leakages
  • Track Mobile App Interbank Transfers transaction approval success rate and ensure those general transfer complaints are escalated and resolved immediately
  • Stakeholder’s management – working closely with in-country stakeholders to drive Interbank & Other Transfer Services adoption and utilisation on the Mobile App.

Workforce Group is recruiting Mobile App Support Officer, Transfers – Key Responsibilities

Business and Financial performance:

  • Drive Mobile App Interbank Transfer customers’ transaction volume and value
  • Contribute to general Mobile App Revenue through Fees charged on Interbank Transfers Services
  • Manage marketing & product costs relating to Interbank Transactions on the Mobile App

Process, Control and Operational Performance:

  • Promote high ethical and integrity standards, and establish a culture within the bank that establishes and demonstrates to all personnel the importance of controls
  • Utilize the internal control system in place to minimize operational losses and monitor its adequacy and effectiveness

Customer Excellence:

  • Drive customer service excellence
  • Establish and sustain a customer-centric business culture, leveraging on technology
  • Ensure high customer satisfaction as measured and monitored through Customer feedback surveys

Risk Management & Governance:

  • Identifying, assessing, monitoring, controlling and mitigating risks as it affects clients’ usage of our channels
  • Limit and reduce risk exposures through wide use of controls on digital channels
  • Ensure compliance with regulatory requirements as it concerns customer usage of our digital channels

Qualifications  

  • A Bachelor’s Degree or its equivalent is required at the minimum,  
  • Basic knowledge of digital channels, payments, 
  • Strong interpersonal, influencing and communication skills.

Job Requirements:

  • Marketing, Customer Service, Scala, Banking, Excel, risk management strategies.

Application Closing Date
Not Specified.

Method of Application

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