Job Opportunities

Job offer: Call Center Agent at Interra Networks Limited in Abuja, Nigeria

Job offer: Call Center Agent at Interra Networks Limited in Abuja, Nigeria

Job Description

  • We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers.
  • The successful candidate will be able to accept ownership for effectively solving customer issues, providing accurate information, and keeping customer satisfaction at the core of every decision and behaviour.

Responsibilities

  • Manage large amounts of outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information and provide an appropriate solution to complaints
  • Research every issue and provide accurate information
  • Build sustainable relationships and engage customers by taking the extra mile
  • Meet personal/team qualitative and quantitative targets

Requirements and Skills

  • High School Degree
  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Proficient in the usage of Microsoft packages.
  • Good data entry and typing skills.
  • Must have a good understanding of English and any of the major local Nigerian languages (Yoruba).
  • Knowledge of customer service telephony and technology.
  • Problem-solving skills.
  • Strong verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • Should be able to work Mondays to Sundays as the need arises.
  • Stress tolerance.

Application Closing Date
31st August 2022.

How to Apply

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